Handground Return policy

Returns
We have a 30-day return policy. We cannot offer you a refund or exchange if 30 days have gone by since your purchase.
Your item must be returned in its original packaging, unused and in the same condition that you received it to be eligible for a return.
We require a receipt or proof of purchase to complete your return.

Refunds (if applicable)
You will be notified of the approval or rejection of your refund once we have received and inspected your returned item.If approved, a credit will be applied to your credit card or original method of payment within a reasonable amount of days.

Late or missing refunds (if applicable)
Please check with your bank and/or credit card company to verify your refund. It may take some time before your refund is officially posted.If you do not receive any indication of a refund, please contact us at hello@handground.com.

Exchanges
Please contact us at support@handground.com if the product you have received is defective or damaged upon receipt in order for us to determine the problem and the most appropriate solution for you.

Shipping
Shipping costs are non-refundable. You are responsible for paying any shipping costs for your returned item.

If you receive a refund, the cost of return shipping will be deducted from your refund.

We suggest using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.